FAQs

How do I arrange admission?

A referral is required from your GP or treating Doctor. Our Admissions and Assessment Coordinator will conduct an over-the-phone assessment and get your health fund details. Following assessment and health fund check, we will discuss your case with one of our Specialists, before confirming your admission details.

Do I need a letter of referral from my Doctor?

Yes, you will need a referral from your treating Doctor or Specialist.

Can I bring my mobile phone?

Yes, however please turn off your mobile phone when participating in group activities.

If you are an inpatient, you will need to turn your phone to silent between 8:00pm and 6:00am to avoid disturbing other patients.

You will have a bedside telephone. Local calls are free of charge. For long distance (STD) or international (ISD) calls, you will need to purchase a telephone card from reception Monday to Friday, 8:00am to 5:30pm.

Will my private health insurance cover me?

This depends on the individual private health insurance cover you have with your insurance provider. Our Admissions and Assessment Coordinator will check your level of cover with your insurance provider. We will advise you of any potential out-of-pocket expenses you will need to pay.

If I don’t have private health insurance can I still be admitted?

Our hospital accepts patients who can self fund their admission. The Admissions and Assessment Coordinator will be able to arrange an estimate of expenses for you.

Can I have visitors?

Yes, please see Visiting Hours for our most up-to-date visiting hours.

Are snacks and refreshments available?

Yes, you can purchase snacks and refreshments at the Harbour Cafe and from dispensing machines on the ground floor of the hospital.