Fees and Accounts

Private Health Insurance

Depending on your level of cover with your health fund, an out-of-pocket balance may occur. A staff member from our Administration team will be in touch with you before your planned admission to advise of any out-of-pocket expenses. All estimated out-of-pocket expenses are payable on admission.

Self Insured Patients

Self insured patients are required to pay the estimated hospital account prior to admission. To obtain a self insured estimate please contact our admissions team at shl.selfquote@healthecare.com.au. You will need to provide the following information:

• Patient's name
• Patient's date of birth
• Expected date of surgery
• Surgeon's name
• Expected length of stay
• CMBS Item Numbers (these can be obtained from your Surgeon)

Department of Veterans' Affairs

Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment.

Workers' Compensation

Workers' Compensation patients need to ensure their admission has been approved by the appropriate insurance company prior to admission, and a copy of your approval has been provided to the hospital.

Other Charges

After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:

• Your treating Doctor
• Pathology
• Radiology/Xrays
• Pharmacy

Payment Methods

We accept cash, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.

Visiting Hours

Please see Visiting Hours for our most up-to-date visiting hours.

Parking

There are free 30 minute bays available onsite. The surrounding streets have ample free longer term parking.