General Admission

Your Hospital Booking

For planned surgical patients, the booking for your hospital stay will be made through your Doctor's rooms.

Please ensure you complete the green forms in the admission booklet and return them to Shellharbour Private Hospital. Note: the Informed Consent section of the form must be completed in hard copy with your Doctor.

Where possible, we require your admission forms two weeks prior to your admission date. This will ensure we can confirm your hospital booking and your eligibility prior to your admission.

Costs and Insurance Cover

Contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered.

If you have an excess or co-payment with your health insurance or are self-funding, you will be required to pay that amount when you arrive for your admission. Please contact our admissions team to obtain an estimate at shl.billing@healthecare.com.au

For further information, refer to the following sections:

• Fees and Accounts

Admission Confirmation

If you are coming into hospital for surgery, we will contact you one business day prior to your scheduled admission, between 2:00pm and 5:00pm.

During this call we will confirm your fasting details including the time of admission, your procedure, and your expectations relating to discharge and your post-discharge care.

Unplanned medical and Rehabilitation admissions are usually arranged via a direct referral from your Doctor.

What do I bring to hospital?

Please bring the following items with you to hospital, where applicable:

• Any letters from your Doctor
• Relevant Xrays
• All medications your are currently taking (in original packaging)
• Blood group card (if available)
• Sleep wear, dressing gown, slippers or comfortable shoes
• Personal toiletries (e.g. toothbrush, toothpaste, soap)
• Glasses and physical aids (e.g. walking sticks, hearing aids)
• Sufficient cash for incidentals (no more than $50)

Please do not bring the following items:

• Talcum powder
• Jewellery
• Large sums of money
• Other valuables

On Arrival

On the day of your admission, ensure you arrive at the hospital at the time designated by the Admissions Officer or your Doctor. On arrival, please register at Reception so we can confirm your personal details, sign the hospital paperwork and admission forms and pay any out-of-pocket expenses.

The hospital does not accept responsibility for security of your possessions, including jewellery, watches and money.

Your Room and Meals

Please refer to the Facilities and Meals sections for more information about our private rooms and in-house meals.

Patient Feedback

We value your feedback at Shellharbour Private Hospital. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:

• Speak with your Nurse
• Ask to speak with the Unit Manager
• Complete our post-discharge Patient Experience Survey (this will be emailed to you)

For more information, refer to Your Rights.

Discharge

Please check with your Nurse or Unit Manager before leaving the Ward to collect any Xrays or medication, and to confirm if you require any follow up appointments.

All patients are required to report to the main reception on the ground floor to be formally discharged.

A comfortable seating area is provided in the hospital cafe while you wait for your transport to go home.

Getting Home

It's particularly important that you arrange how you'll get home from hospital as it may of may not be appropriate for you to drive yourself home.

Please discuss this with the hospital staff and your Doctor prior to discharge.