We welcome your feedback and suggestions on how we can improve our service.
If you are an emergency situation, or you need immediate attention, press your call button.
If you are a patient currently in hospital with a complaint or a concern, we encourage you to discuss this with your Nurse or Area Manager.
If you have had a positive experience with one of our staff, we are interested in hearing about this also. The hospital has a staff recognition program and seeks to recognise staff who provide exceptional care and service. There are Staff Excellence Feedback Cards for Patient and Carers, located throughout Shellharbour Private Hospital, that can be completed and returned to the Nurse Unit Manager or Reception.
Consumer Focus Groups
Consumer Focus groups are facilitated on a fortnightly basis by a member of Shellharbour Private Hospital's Consumer and Carer Committee. These meetings provide another opportunity to give your feedback on our staff, services and facilities. Session times are displayed on the inpatient group program timetable.
If you have had a mental health admission, approximately two weeks after your discharge you will be emailed a copy of our Patient Experience Survey. The feedback you provide helps us to know what we are doing well, staff we should recognise, and how we can improve our service for all patients and their visitors.
We appreciate your time to complete the survey and provide us with valuable feedback about our service.
For general feedback and enquiries, please Contact Us using the enquiry form provided.