Patient Feedback
We welcome your feedback and suggestions on how we can improve our service.
Emergencies
If you are an emergency situation, or you need immediate attention, press your call button.
In-Hospital Feedback
If you are a patient currently in hospital or a family member with a complaint or a concern, we encourage you to discuss this with your Nurse or the Nurse Unit Manager. If you don't feel that your concerns have been addressed appropriately, please contact us at shl.admin@healthecare.com.au or call the Executive Office on 02 4295 2998.
If you have had a positive experience with one of our staff, we are interested in hearing about this also. The hospital seeks to recognise staff who provide exceptional care and service. Please share your experience with the Nurse, the Nurse Unit Manager or contact us at shl.admin@healthecare.com.au or call the Executive Office on 02 4295 2998.
Post-discharge Feeback
Approximately two weeks after your discharge you will be emailed a copy of our Patient Experience Survey. The feedback you provide helps us to know what we are doing well, staff we should recognise, and how we can improve our service for all patients and their visitors. This feedback will be anonymous unless you share your contact details.
We appreciate your time to complete the survey and provide us with valuable feedback about our service.
Health Care Complaints Commission
The Health Care Complaints Commission (HCCC) acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. It is an independent body.
The Commission deals with complaints about all health services and providers in NSW. Further information, visit Health Care Complaints Commission - NSW Health Care Complaints Commission
General Feedback
For general feedback and enquiries, please Contact Us using the enquiry form provided.
